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Refund policy

30 days Return for a "One-Time Exchange" Policy
Terms & Conditions:
  1. We do not accept Return for any payment refund. However, we accept Return for a "One-Time Exchange" of any items (subject to availability) from our store.
  2. Our "One-Time Exchange" is only applicable to purchases and deliveries from within Malaysia and Singapore.
  3. No refund on the difference amount will be given if the value of the "Exchanged Item" is less than the value of the "Returned Item".
  4. If the value of the "Exchanged Item" is higher than the value of the "Returned Item", the difference amount must be paid by Buyer via cash bank-in OR online bank transfer.
  5. The return pair of shoes must be in its original unworn condition packed in the original shoe box together with all related accessories.
  6. Customers are required to return the shoes to us at his/her own cost. GIRAFFE shall only bear the delivery cost (by Ordinary Post) of the Exchanged Item to customers.
  7. Returned Item which is deemed subject to fair wear and tear, accidental damage, misuse or in a worn condition is not eligible for Exchange. GIRAFFE has the right to assess the condition of returned item prior to confirming the eligibility for the "One-Time Exchange.
  8. In the event of any dispute, the decision of GIRAFFE Malaysia shall be final and conclusive.
Return for Exchange Procedures:
Step 1
WhatsApp your request to us at +60162168863. Please include your Order Number, the shoes model that you had purchased, the new shoes model or the new size that you want to exchange as well as the reason for the exchange.
Step 2
You will receive a reply on your email request within 72 hours from the time we received your email. In the email, we will advise you on the availability of your preferred item and/or size for exchange and process your request thereon.
Step 3
Send your purchased item back to us at the respective given "Returned Address" using your choice of courier agent, at your own cost within 3 working days from the date you received our confirmation/approval on the exchange. Provide us the tracking code and preferably a copy of the consignment note for our reference. *GIRAFFE Malaysia is not responsible for packages lost in transit*
Step 4
Once your "Returned Item" is received and inspected, your exchange will be processed and delivered to you within 14 working days from the date we received your "Returned Item".